Clinical Office Coordinator
Overview
We are seeking a Clinical Office Coordinator to join our team. This person will be running the front of the house, coordinating care, and serving as our patients’ main contact. The ideal candidate is warm and welcoming with patients, highly organized in managing office flow, and confident in setting boundaries when needed. This role combines direct patient communication with administrative support to keep the practice operating smoothly.
Key Responsibilities
Patient Care & Communication
Greet patients warmly and ensure a positive experience from check-in to check-out.
Contact patients to confirm appointments, explain services, and follow up after visits.
Help schedule and coordinate multiple providers and therapies.
Ensure patients understand their plan of care, therapy instructions, and next steps.
Provide education on available resources and support services.
Care Navigation & Follow-Up
Track referrals, authorizations, and test results to ensure continuity of care.
Follow up on missed appointments, incomplete paperwork, or delays in the care plan.
Serve as a liaison between patients, families, and the healthcare team.
Coordinate with outside providers, specialists, and insurance companies.
Administrative & Office Support
Manage provider calendars, including scheduling, rescheduling, and cancellations.
Maintain office supplies and ensure the environment stays organized and welcoming.
File and organize records, prepare correspondence, and assist with forms and reports.
Collect copays, process payments, and (as needed) verify insurance coverage.
Use the EMR to document communications and flag clinical issues for review.
What We’re Looking For
Someone who is patient-focused with a genuine desire to help people.
Excellent communication skills—able to listen, explain, and follow up clearly.
Detail-oriented and reliable with strong organizational skills.
Confident in setting boundaries and managing difficult situations respectfully.
Comfortable juggling multiple tasks and priorities in a busy clinical setting.
Prior experience in healthcare or a medical office is preferred.
What We Offer
Flexible scheduling.
A supportive, clinician-owned culture that values autonomy and professional development.
Collaboration with a skilled interdisciplinary neuro rehab team.
Competitive compensation.
Why Join Us
You’ll be part of a collaborative practice that values teamwork, innovation, and patient-centered care. We pride ourselves on creating an environment where patients feel supported—and where our staff has the tools and autonomy to do their best work.
About Neuro Rehab Collaborative
Neuro Rehab Collaborative (NRC) is a 100% clinician-owned, locally operated practice offering Physical Therapy (PT), Occupational Therapy (OT), Speech-Language Pathology (SLP), and Physical Medicine & Rehabilitation (PM&R) services. We specialize in supporting individuals with neurologic conditions through compassionate, personalized care. NRC fosters a collaborative and flexible work environment where clinicians are empowered to design their own schedules and focus on meaningful client outcomes.
Job Types: Part-time, PRN
If you're passionate about helping individuals with neurologic conditions achieve greater independence, we’d love to hear from you!